# 1. Accounts and Settings
### 1.1 Logging In, Password Reset, and Account Recovery
#### 1.1.1 Sign in (standard)
1. Open the login page:\
2. Enter your **Username or Email** and **Password**, then select **Log In**.
3. Confirm you are signed in by opening your account page:\
\
If you can open your account page, you’re authenticated correctly.
#### 1.1.2 Password reset (Forgot Password)
1. Open the password reset page:\
2. Enter the email address you used for membership.
3. Open the reset email and set a new password.
4. Return to login and sign in:\
#### 1.1.3 Recovery checklist (if the reset email doesn’t arrive)
Work through this checklist before submitting support—most login problems resolve here:
* Confirm you used the exact email that received your membership approval.
* Check **Spam/Junk**, and filtered tabs (e.g., **Promotions/Other**).
* Search your inbox for: **therisk.global**, **reset**, **password**.
* Retry the reset once:\
* If you’re using a corporate inbox, confirm your organization doesn’t block automated emails.
* If you still cannot receive a reset email, proceed to the Help Centre:\
\
(Use the Help Centre to file an access ticket and include your name + likely email(s).)
#### 1.1.4 Account recovery (wrong email / multiple emails / duplicate accounts)
If you suspect you signed up with the wrong email—or created more than one account—do **not** keep creating new accounts. That splits your contribution history.
What to do:
1. Open your account page (if you can access any account):\
2. Note which email is associated with that account.
3. Use the Help Centre to request account consolidation (include all emails you may have used):\
***
### 1.2 Profile Visibility and Privacy Controls (Public-safe vs Member-only)
Your profile is your working identity across Nexus Platforms. It controls discoverability, routing into groups, and eligibility for certain participation lanes.
#### 1.2.1 Open your profile and account controls
Start here:\
\
From your account area you can access your profile and member settings.
#### 1.2.2 Visibility modes (what they mean)
Most member profiles support two practical visibility levels:
**Public-safe**
* Appropriate for broad visibility (high-level role and domains)
* Recommended for: name, general expertise, non-sensitive bio
**Member-only**
* Visible to signed-in members
* Recommended for: working interests, deeper background, collaboration preferences
**Simple rule**
* If it helps people understand what you do, keep it public-safe.
* If it explains how to work with you (specific projects, internal details, sensitive context), keep it member-only.
#### 1.2.3 Minimum profile completion standard (do this on Day 1)
Complete these fields so the platform can route you correctly:
* Role/title and organization (or **Independent**)
* Expertise tags / focus areas (choose tags that match your working scope)
* Region/timezone
* A short focus statement (2–3 lines):\
“I’m here to contribute to \_\_\_, especially on \_\_\_, and I’m open to \_\_\_.”
This is the minimum needed for:
* being discoverable in the member directory
* getting relevant group and event recommendations
* being considered for quests/builds and collaboration requests
***
### 1.3 Permissions and Eligibility (Why you can’t see a room/event/resource)
Nexus Platforms is intentionally segmented. Some spaces are open to all members; others are restricted by group membership, role, cohort, or program eligibility.
#### 1.3.1 What “restricted access” looks like
If you try to open a gated page, you may land on:\
\
This is not an error—this is an access gate.
#### 1.3.2 The six most common reasons you can’t see something
1. Not signed in (most common)
2. Not a member of the specific group that owns the room/resource
3. Role-gated access (reviewer/host/builder lanes)
4. Program/cohort restricted (time-bound cohort or invitation-only)
5. Member-in-Good-Standing required (see **1.4**)
6. You’re on the wrong hub (content is attached to a domain hub or group you haven’t joined yet)
#### 1.3.3 Fast diagnostic steps (60 seconds)
1. Confirm you are signed in:\
2. Confirm account identity:\
3. Return to the link you were trying to open.
4. If you hit the gate again, note the URL and proceed to Help:\
#### 1.3.4 When to request access vs when to join a group
* If the page is attached to a group, the fastest fix is usually: **join the group first**.
* If there is no join/request option, use the Help Centre to request access.
***
### 1.4 Member-in-Good-Standing Gate (What it unlocks; how status changes access)
#### 1.4.1 What it is
**Member-in-Good-Standing** is your active eligibility status on **therisk.global**. It is used to ensure working rooms remain trusted and operational.
#### 1.4.2 What it typically unlocks (depending on hub/program)
When enabled, Good Standing may unlock:
* Member-only groups and working rooms
* Participation lanes (quests / bounties / builds / hackathons)
* Publishing rights in controlled spaces
* Registration for restricted events and clinics
* Eligibility for reviewer/host/builder pathways
#### 1.4.3 What happens if you are not in Good Standing
You may:
* see the access gate:
* be unable to post in certain spaces
* be unable to register for restricted events
* be unable to join certain work programs
#### 1.4.4 What to do if your status appears incorrect
1. Check your account:\
2. If you still can’t access expected member spaces, submit a status review request via:\
Include:
* your membership email
* the page link you were trying to access
* a one-line description: “status/eligibility check needed”
***
### 1.5 Notifications Setup (Email + In-Platform) — Recommended Settings for Leaders
The fastest way to get overwhelmed is to subscribe to everything. The fastest way to get value is to tune notifications for signal.
#### 1.5.1 Recommended setup (first week)
Start by subscribing to only:
* 1–2 domain hubs
* 1 home group
* 1 working group
Then enable email notifications for:
* direct messages
* mentions (**@you**)
* group announcements (only your key groups)
* event reminders for events you registered for
Reduce or disable email notifications for:
* every reaction/comment in large groups
* global “all activity” streams
#### 1.5.2 Where to manage your settings
Open your account area first:\
If you can’t find notification controls immediately, use the Help Centre search:\
\
Search terms: **notifications**, **email settings**, **alerts**.
***
### 1.6 Troubleshooting Access Issues (Can’t post, can’t join, can’t see content)
This section is written so you can fix most issues without support.
#### 1.6.1 “I can’t post”
Most common causes:
* Posting is restricted in that room (role or group permission)
* You’re not a member of the group where you’re trying to post
* You’re not in Good Standing (see **1.4**)
Fix sequence:
1. Confirm sign-in:\
2. Confirm account:\
3. Try posting in your primary group or hub first (where you’re definitely a member).
4. If you are submitting an event, use the events workflow (below).
5. If blocked, use Help Centre and include the page link:\
#### 1.6.2 “I can’t join a group”
Most common causes:
* Group requires approval
* Group is role-gated
* The cohort is closed or capacity-limited
Fix:
* If you see **Request to join**, submit the request and add a one-line reason.
* If there is no request option, ask for access via Help Centre:\
\
Include: group link + why you need access.
#### 1.6.3 “I can’t submit or manage events”
Use the events workspace:\
If you can’t access it, you may be role-gated. Request event-host access through:\
#### 1.6.4 “I can’t see an event/resource I was invited to”
Do this:
1. Confirm you’re signed in:\
2. Open your account:\
3. Try the link again. If gated:\
4. Submit access request:\
#### 1.6.5 “Something looks broken”
If a page fails to load or behaves unexpectedly:
* Refresh once
* Try another browser
* Try a private/incognito window
If still broken, report via Help Centre:\
\
Include the broken link and what happened.
***
### 1.7 Technical Basics (Browser, File Types, Attachments, Basic Diagnostics)
#### 1.7.1 Recommended usage
* Use a modern browser (updated).
* Desktop is recommended for long-form publishing and event management.
#### 1.7.2 Uploading files (best practice)
* Documents: **PDF** is preferred
* Images: **PNG/JPG** preferred
* Use clean filenames: `YYYY-MM-DD_Topic_Version`
* Avoid duplicates—share one canonical file link per thread
#### 1.7.3 If an upload fails
Try in order:
1. Refresh and retry once
2. Reduce file size (compress PDF/image)
3. Rename file (remove special characters)
4. Try another browser
5. Report via Help Centre:\
\
Include the file type and approximate size.
#### 1.7.4 What to include in support requests (minimum diagnostics)
When filing a ticket through:\
Include:
* the exact page link
* what you clicked and what happened
* device type (desktop/mobile)
* operating system
* browser and version
* screenshot of any error message
***
### Quick Action Links (Bookmark These)
* **Login:**
* **Password reset:**
* **Account:**
* **Access gate (restricted pages):**
* **Events dashboard:**
* **Help Centre / Knowledge Base:**
* **Sitemap (full navigation):**
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