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1. Accounts and Settings

1.1 Logging In, Password Reset, and Account Recovery

1.1.1 Sign in (standard)

  1. Open the login page: https://therisk.global/login/

  2. Enter your Username or Email and Password, then select Log In.

  3. Confirm you are signed in by opening your account page: https://therisk.global/account/ If you can open your account page, you’re authenticated correctly.

1.1.2 Password reset (Forgot Password)

  1. Open the password reset page: https://therisk.global/lost-password/

  2. Enter the email address you used for membership.

  3. Open the reset email and set a new password.

  4. Return to login and sign in: https://therisk.global/login/

1.1.3 Recovery checklist (if the reset email doesn’t arrive)

Work through this checklist before submitting support—most login problems resolve here:

  • Confirm you used the exact email that received your membership approval.

  • Check Spam/Junk, and filtered tabs (e.g., Promotions/Other).

  • Search your inbox for: therisk.global, reset, password.

  • Retry the reset once: https://therisk.global/lost-password/

  • If you’re using a corporate inbox, confirm your organization doesn’t block automated emails.

  • If you still cannot receive a reset email, proceed to the Help Centre: https://therisk.global/kb/ (Use the Help Centre to file an access ticket and include your name + likely email(s).)

1.1.4 Account recovery (wrong email / multiple emails / duplicate accounts)

If you suspect you signed up with the wrong email—or created more than one account—do not keep creating new accounts. That splits your contribution history.

What to do:

  1. Open your account page (if you can access any account): https://therisk.global/account/

  2. Note which email is associated with that account.

  3. Use the Help Centre to request account consolidation (include all emails you may have used): https://therisk.global/kb/

1.2 Profile Visibility and Privacy Controls (Public-safe vs Member-only)

Your profile is your working identity across Nexus Platforms. It controls discoverability, routing into groups, and eligibility for certain participation lanes.

1.2.1 Open your profile and account controls

Start here: https://therisk.global/account/ From your account area you can access your profile and member settings.

1.2.2 Visibility modes (what they mean)

Most member profiles support two practical visibility levels:

Public-safe

  • Appropriate for broad visibility (high-level role and domains)

  • Recommended for: name, general expertise, non-sensitive bio

Member-only

  • Visible to signed-in members

  • Recommended for: working interests, deeper background, collaboration preferences

Simple rule

  • If it helps people understand what you do, keep it public-safe.

  • If it explains how to work with you (specific projects, internal details, sensitive context), keep it member-only.

1.2.3 Minimum profile completion standard (do this on Day 1)

Complete these fields so the platform can route you correctly:

  • Role/title and organization (or Independent)

  • Expertise tags / focus areas (choose tags that match your working scope)

  • Region/timezone

  • A short focus statement (2–3 lines): “I’m here to contribute to ___, especially on ___, and I’m open to ___.”

This is the minimum needed for:

  • being discoverable in the member directory

  • getting relevant group and event recommendations

  • being considered for quests/builds and collaboration requests

1.3 Permissions and Eligibility (Why you can’t see a room/event/resource)

Nexus Platforms is intentionally segmented. Some spaces are open to all members; others are restricted by group membership, role, cohort, or program eligibility.

1.3.1 What “restricted access” looks like

If you try to open a gated page, you may land on: https://therisk.global/access-restricted/ This is not an error—this is an access gate.

1.3.2 The six most common reasons you can’t see something

  1. Not signed in (most common)

  2. Not a member of the specific group that owns the room/resource

  3. Role-gated access (reviewer/host/builder lanes)

  4. Program/cohort restricted (time-bound cohort or invitation-only)

  5. Member-in-Good-Standing required (see 1.4)

  6. You’re on the wrong hub (content is attached to a domain hub or group you haven’t joined yet)

1.3.3 Fast diagnostic steps (60 seconds)

  1. Confirm you are signed in: https://therisk.global/login/

  2. Confirm account identity: https://therisk.global/account/

  3. Return to the link you were trying to open.

  4. If you hit the gate again, note the URL and proceed to Help: https://therisk.global/kb/

1.3.4 When to request access vs when to join a group

  • If the page is attached to a group, the fastest fix is usually: join the group first.

  • If there is no join/request option, use the Help Centre to request access.

1.4 Member-in-Good-Standing Gate (What it unlocks; how status changes access)

1.4.1 What it is

Member-in-Good-Standing is your active eligibility status on therisk.global. It is used to ensure working rooms remain trusted and operational.

1.4.2 What it typically unlocks (depending on hub/program)

When enabled, Good Standing may unlock:

  • Member-only groups and working rooms

  • Participation lanes (quests / bounties / builds / hackathons)

  • Publishing rights in controlled spaces

  • Registration for restricted events and clinics

  • Eligibility for reviewer/host/builder pathways

1.4.3 What happens if you are not in Good Standing

You may:

  • see the access gate: https://therisk.global/access-restricted/

  • be unable to post in certain spaces

  • be unable to register for restricted events

  • be unable to join certain work programs

1.4.4 What to do if your status appears incorrect

  1. Check your account: https://therisk.global/account/

  2. If you still can’t access expected member spaces, submit a status review request via: https://therisk.global/kb/

Include:

  • your membership email

  • the page link you were trying to access

  • a one-line description: “status/eligibility check needed”

1.5 Notifications Setup (Email + In-Platform) — Recommended Settings for Leaders

The fastest way to get overwhelmed is to subscribe to everything. The fastest way to get value is to tune notifications for signal.

1.5.1 Recommended setup (first week)

Start by subscribing to only:

  • 1–2 domain hubs

  • 1 home group

  • 1 working group

Then enable email notifications for:

  • direct messages

  • mentions (@you)

  • group announcements (only your key groups)

  • event reminders for events you registered for

Reduce or disable email notifications for:

  • every reaction/comment in large groups

  • global “all activity” streams

1.5.2 Where to manage your settings

Open your account area first: https://therisk.global/account/

If you can’t find notification controls immediately, use the Help Centre search: https://therisk.global/kb/ Search terms: notifications, email settings, alerts.

1.6 Troubleshooting Access Issues (Can’t post, can’t join, can’t see content)

This section is written so you can fix most issues without support.

1.6.1 “I can’t post”

Most common causes:

  • Posting is restricted in that room (role or group permission)

  • You’re not a member of the group where you’re trying to post

  • You’re not in Good Standing (see 1.4)

Fix sequence:

  1. Confirm sign-in: https://therisk.global/login/

  2. Confirm account: https://therisk.global/account/

  3. Try posting in your primary group or hub first (where you’re definitely a member).

  4. If you are submitting an event, use the events workflow (below).

  5. If blocked, use Help Centre and include the page link: https://therisk.global/kb/

1.6.2 “I can’t join a group”

Most common causes:

  • Group requires approval

  • Group is role-gated

  • The cohort is closed or capacity-limited

Fix:

  • If you see Request to join, submit the request and add a one-line reason.

  • If there is no request option, ask for access via Help Centre: https://therisk.global/kb/ Include: group link + why you need access.

1.6.3 “I can’t submit or manage events”

Use the events workspace: https://therisk.global/events-dashboard/

If you can’t access it, you may be role-gated. Request event-host access through: https://therisk.global/kb/

1.6.4 “I can’t see an event/resource I was invited to”

Do this:

  1. Confirm you’re signed in: https://therisk.global/login/

  2. Open your account: https://therisk.global/account/

  3. Try the link again. If gated: https://therisk.global/access-restricted/

  4. Submit access request: https://therisk.global/kb/

1.6.5 “Something looks broken”

If a page fails to load or behaves unexpectedly:

  • Refresh once

  • Try another browser

  • Try a private/incognito window

If still broken, report via Help Centre: https://therisk.global/kb/ Include the broken link and what happened.

1.7 Technical Basics (Browser, File Types, Attachments, Basic Diagnostics)

1.7.1 Recommended usage

  • Use a modern browser (updated).

  • Desktop is recommended for long-form publishing and event management.

1.7.2 Uploading files (best practice)

  • Documents: PDF is preferred

  • Images: PNG/JPG preferred

  • Use clean filenames: YYYY-MM-DD_Topic_Version

  • Avoid duplicates—share one canonical file link per thread

1.7.3 If an upload fails

Try in order:

  1. Refresh and retry once

  2. Reduce file size (compress PDF/image)

  3. Rename file (remove special characters)

  4. Try another browser

  5. Report via Help Centre: https://therisk.global/kb/ Include the file type and approximate size.

1.7.4 What to include in support requests (minimum diagnostics)

When filing a ticket through: https://therisk.global/kb/

Include:

  • the exact page link

  • what you clicked and what happened

  • device type (desktop/mobile)

  • operating system

  • browser and version

  • screenshot of any error message

Quick Action Links (Bookmark These)

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